1. Overview
At IGNOU Projects & Assignments Help, we are committed to ensuring your satisfaction with our services. This refund policy outlines the terms and conditions for refunds and cancellations of our services.
2. Refund Eligibility
You may be eligible for a refund under the following circumstances:
- Service cancellation within 24 hours of payment
- Project work has not commenced
- Service unable to be delivered as advertised
- Technical issues preventing service delivery
3. Refund Process
Our refund process includes:
- Submit refund request via email or WhatsApp
- Include order details and reason for refund
- Refund requests processed within 48 hours
- Refund credited within 5-7 working days
- Original payment method will be used for refund
4. Non-Refundable Circumstances
Refunds will not be provided in the following cases:
- Work has already been delivered and accepted
- Cancellation request after 24 hours of payment
- Project work has already commenced
- Violation of our terms of service
- False or misleading information provided
5. Partial Refunds
Partial refunds may be considered in cases where:
- Service delivery is incomplete
- Quality issues are identified
- Delayed delivery beyond agreed timeline
- Partial work has been completed
6. Cancellation Policy
Our cancellation terms include:
- Free cancellation within 24 hours of order placement
- Cancellation charges may apply after 24 hours
- Written notification required for cancellation
- Refund amount based on work progress
7. Payment Processing
Important information about refund processing:
- Refunds processed in Indian Rupees (INR)
- Bank charges may be deducted from refund amount
- Processing time varies by payment method
- Transaction fees are non-refundable
Important Note
For services advertised through Facebook Ads or Google Ads:
- All advertised services are subject to this refund policy
- Promotional offers and discounts may have specific refund terms
- Screenshots of advertisements may be required for specific claims
- Refund requests must reference the original advertisement if applicable
8. Dispute Resolution
In case of disputes:
- Contact our customer support team first
- Provide all relevant documentation
- Allow up to 48 hours for initial response
- Escalation process available if needed